1. Apply for an account (the verification process takes 1-3 working days).

2. We will confirm.

3. Log in to your account.

4. Select your favorite products and add them to your cart, if you need to close the page for any reason, your order will be automatically saved when you come back but don't take too long because another customer can take any of those lots if you don't complete the payment, it's the only way to secure your order!

5. Complete the payment, if the total amount without VAT exceeds $800 USD shipping will be free, if not please contact us once you have completed the payment and we will kindly calculate the shipping fee for you. We will send you a new payment link and once you have paid for it we will start packing your order for dispatch.

6. Once shipped, we will send you a DHL tracking number. Expect your order to arrive to your destination in 1-5 working days (depending on your location).

Who is eligible to shop Wholesale?

You sell crystals:

• Brick and mortar store (metaphysical shop, bookstore, salon, apothecary, plant nursery, etc.)
• Online (Etsy, Shopify, Live Sales, Instagram, TikTok, etc.)
• Pop ups (shows, markets, events, etc.)

 You use crystals in your business or craft:

• Energy Healers, Tarot Readers, Psychics
• Artisans (making jewelry or art)
• Decor in your place of business (hotels, restaurants, wineries, showing homes, etc.)

We require orders to meet a minimum amount for processing. This is necessary due to our low pricing. Most wholesalers have similar policies based on product types and setup.

After you have registered and your account has been activated, you can view our wholesale prices and place an order. Every time thereafter, when you login, product prices will appear.

Shipping fees will be calculated individually with each buyer after the order has been paid. Please contact us.

Our courier is DHL express and we ship worldwide.

Adding additional items to your order is possible as long as we have not yet dispatched your order. You can do so by replying to the original order confirmation, by email. We will then first check whether the relevant items are in stock. If this is the case, we will send you a payment link so you can pay the remaining amount.

Then we will proceed to ship out everything together.

Customers from countries within the EU with a valid VAT number and customers outside the EU are not charged VAT. Customers within the EU without a valid VAT number will be charged VAT.

If your VAT number changes, you are responsible for communicating this to us via an email to: quartzlemurian@gmail.com

We will then check the VAT number and update it in our system.

We take great care in our packaging to ensure your crystals arrive safely. However, in rare cases, damage can occur during transit. If you receive a damaged item, please contact us within 2 working days of receiving your order. While we cannot provide reimbursements for damages that occur during shipping or due to mishandling by customs, we’ll do our best to assist you.

To help us assess the situation, we may ask you to send photos of the damaged item, as well as the inside and outside of the box. Once we have this information, we will guide you on the next steps.

Installment Payment Policy

Although our general policy does not allow installment payments, we may accept them in exceptional cases under the following conditions:

1. Payment Deadlines:

Payments must be made punctually on the previously agreed-upon dates.

2. Rescheduling Payment Dates:

If you need to reschedule a payment date, you must notify us in advance. Only one postponement of up to 5 days will be allowed.

3. Abandoned Orders:

If you exceed the allowed time limit or fail to make the required payment, the order will be considered abandoned and automatically canceled.

4. No Refunds:

Payments made are non-refundable under any circumstances.

By choosing this payment method, you agree to the terms outlined above. We recommend ensuring compliance with these conditions to avoid losing the amounts already paid.