Store Policies

Step 1: Create Your Account 📝

Register your wholesale account here:

👉 APPLY FOR A WHOLESALE ACCOUNT

Tell us a bit about your business — we only sell to verified resellers and crystal professionals 💼✨

🌟 Bonus tip: Let us know what you’re interested in purchasing, and we’ll send you the best options available from our current stock. We love helping you find your perfect match! 💘🔮

Step 2: Wait for Approval ✉️

We’ll review your request and approve your account within 48 hours (often sooner!).

Once approved, you’ll receive an email to activate your account and access our exclusive wholesale portal.

Step 3: Explore the Wholesale Portal 💎

Log in and dive into our private selection of Lemurian crystals, clusters, Needles, rare finds and more! Each lot comes with detailed HD Videos and descriptions so you know exactly what you’re getting.

💡 Everything is hand-selected at the source in Colombia. 🇨🇴

Step 4: Add to Cart & Pay Securely 🛍

See something you love? Add it to your cart and complete your payment via credit card, PayPal or bank transfer.

🔒 Safe, fast and traceable – just how we like it.

💡 If you need to close the page for any reason, don’t worry — your order will be automatically saved when you come back.

⚠️ But don’t take too long! Other customers can grab those same lots if you don’t complete your payment.

💎 Remember: payment is the only way to secure your order!

 

Step 5: Shipping Fee ✈️

After payment, we’ll calculate your exact shipping cost based on the total weight and destination.

We ship with DHL Express, and orders usually arrive in 1–5 business days worldwide.

📦 Super secure packaging, with love from Barcelona (or Bogotá if your order is big).

Once shipped, we’ll send you a DHL tracking number so you can follow your package every step of the way.

📍 Find more info about our shipping tariffs in the following link

 

📌 Good to Know:

• ✅ Minimum Wholesale minimum order: €375 (≈ $400 USD). There's no minimum order for collector customers.
• ✅ All crystals are packed with extra care.
• ✅ You’re buying directly from the source! No middlemen, just magic ✨

Who can shop Wholesale with us?

We work exclusively with professionals, but don’t worry, that covers more than just having a formal store. If you use or sell crystals as part of your business, you’re probably eligible! Here’s how:

 

💎 You sell crystals:

✅ Brick-and-mortar shops (metaphysical stores, bookstores, salons, apothecaries, plant nurseries, etc.)

✅ Online stores (Etsy, Shopify, Live Sales, Instagram, TikTok, RedNote & more)

✅ Pop-ups, markets, shows, festivals & events

 

✨ You use crystals in your business or craft:

✅ Energy workers (Reiki, tarot, psychics, sound healers, etc.)

✅ Artisans (crystal jewelry, wire wrapping, mixed media, etc.)

✅ Interior decorators or businesses that use crystals as display or ambience (hotels, restaurants, real estate staging, spas, wineries…)

If this sounds like you — you’re welcome to APPLY! 💌

You’ll be able to see our wholesale prices right after your account is approved and activated.

From then on, every time you log in, prices will be visible automatically, no need to request access again! 🔐✨

👉 APPLY FOR A WHOLESALE ACCOUNT

Our wholesale shop requires a minimum order of $400 USD to process your order.

Why? Because our prices are already deeply discounted for resellers, and handling smaller orders wouldn’t be sustainable at this rate. 💎✨

(Most wholesalers have similar policies depending on product type and setup.)

No problem! You can shop freely — with no minimum order — in our Collectors Shop, where we offer premium pieces available to everyone.

👉 SHOP NOW

Want to make the most of your shipping cost?

We offer an Open Box service so you can build your order over time and save! 💸✨

Here’s how it works:

• Your box stays open for up to 60 calendar days.
• During that time, you can keep adding lots to your order before requesting shipment.
• When you’re ready to ship, just contact us, and we’ll calculate the shipping fee based on the final weight.

⚠️ Important:

If we don’t receive a shipping request within 60 days, we’ll automatically issue a shipping invoice based on your current box weight.

You’ll have 7 days to complete the payment.

If payment is not received by then, the order will be considered abandoned and canceled without refund.

Our general policy does not allow installment payments.

However, in exceptional cases, we may approve a split-payment plan under the following conditions:

 

1️⃣ Payment Deadlines

All payments must be made on the dates previously agreed. Punctuality is essential.

 

2️⃣ Rescheduling a Payment Date

Need to reschedule?

You must notify us in advance. Only one extension of up to 5 days will be granted — no exceptions.

 

3️⃣ Abandoned Orders

If deadlines are missed or payments are not completed on time, the order will be considered abandoned and automatically canceled.

 

4️⃣ No Refunds

⚠️ Payments made are non-refundable, regardless of circumstances.

By choosing to pay in installments, you are accepting all of the above terms.

We kindly recommend that you only choose this option if you’re certain you can follow through. Otherwise, your payment and order may be lost.

For EU Customers 🇪🇺

• If you have a valid VAT number, no VAT will be charged.
• If you don’t have a valid VAT number, we are legally required to add 21% Spanish VAT to your order.
• No VAT refunds will be issued if the number was not provided at the time of purchase.

✅Make sure your VAT number is valid and registered in the VIES system.

 

For Non-EU Customers 🌍

• Customers outside the European Union are not charged VAT.

🔄 VAT Number Updates

If your VAT number changes, it is your responsibility to notify us by email:

📧 quartzlemurian@gmail.com

We will verify the new number and update it in our system accordingly.

Being transparent with your tax information helps us serve you faster and better. 💼✨

If you have questions, feel free to reach out before placing your order.

Shipping fees are calculated individually for each order after payment is completed.

👉 Please contact us once you’ve paid so we can calculate your exact shipping cost based on weight and destination.

 

📦 What’s included (and what’s not)

🚫 We are not responsible for any taxes, duties, or handling fees that may occur during transit or upon arrival in your country. Customers are solely responsible for covering such charges.

🚫 Shipping fees do not include insurance by default.

We highly recommend adding shipping insurance, especially for fragile or high-value orders.

If you’d like to insure your shipment in case of breakage or loss, let us know immediately after payment — before we process your shipment.

The insurance cost will be calculated directly on the DHL platform and added to your final shipping fee.

 

🛑 Please note:

We are not responsible for any damage during transit if insurance is not requested.

If your package is insured, any claim must be handled through the carrier’s insurance process, and compensation will be issued if approved by them.

 

🔍 Curious about shipping costs?

Check out our approximate shipping rates by region to get an idea of what to expect:

👉 VIEW ESTIMATED SHIPPING RATES

We take great care in packing every order to ensure your crystals arrive safely and sound.

However, in rare cases, damage may occur during transit — especially with fragile pieces and international handling.

If you receive a damaged item, please contact us within 2 working days of receiving your package.

While we cannot offer refunds or replacements for damage caused during shipping or by Customs inspections, we’ll do our best to assist you and guide you through the next steps.

🛡 IF YOU PAID FOR SHIPPING INSURANCE:

We can open a claim with DHL on your behalf — but we’ll need your help.

Please send us the following:

✅ Clear photos of the exterior of the box exactly as it was received

✅ Include any visible signs of damage

✅ And any evidence that the package may have been opened by Customs (such as tape or inspection notices)

⏳ Important:

To file a claim, you must submit all required documentation within a maximum of 2 calendar days after receiving the package.

Unfortunately, no claims can be processed after this period has passed.

 

💬 Questions? Just reach out, we’re here to help ❤️

📧 quartzlemurian@gmail.com