Privacy Policy

Last updated: June 11, 2026

This Privacy Policy explains how Lemurian Quartz, operated by ADAMA LIGHT S.L., collects, uses, stores, shares and protects your personal information when you visit our website, create an account, request wholesale access, make a purchase, subscribe to our newsletter, communicate with us, interact with our social media channels or use any of our related services.

Our website is hosted by Shopify, which enables us to operate our online store, process orders, manage customer accounts, provide checkout services and offer a curated shopping experience.

By accessing or using www.lemurianquartzshop.com, you acknowledge that you have read and understood this Privacy Policy.

1. Who we are

For the purposes of applicable data protection laws, the data controller responsible for your personal information is:

Legal owner: ADAMA LIGHT S.L.  
Trade name: Lemurian Quartz  
Tax ID / VAT number: B67743013  
Registered address: Passeig del Born No. 27, 4º 3ª, Barcelona, Spain  
Contact email: quartzlemurian@gmail.com  
Website: www.lemurianquartzshop.com  
Official Instagram: @lemurian_quartz  

Lemurian Quartz is an online business specializing in Colombian crystals, minerals, wholesale lots and collectible mineral pieces. We mainly operate as an international B2B / wholesale e-commerce business, while also offering selected pieces for collectors through approved channels.

2. Scope of this Privacy Policy

This Privacy Policy applies when you:

- Visit or browse our website
- Create or use a customer account
- Apply for wholesale access
- Place an order or request a private payment link
- Join our newsletter or marketing list
- Contact us by email, Instagram, WhatsApp, website forms or other communication channels
- Interact with our ads, social media content, live sales, stories or campaigns
- Use any other service connected to Lemurian Quartz

This Privacy Policy should be read together with our Terms of Service, Legal Notice, Cookie Policy, Shipping Policy and Returns & Refund Policy.

3. Personal information we collect

Depending on how you interact with us, we may collect or process the following categories of personal information:

3.1 Contact information

This may include:

- Full name
- Business name
- Billing address
- Shipping address
- Email address
- Phone number
- Country, city and postal code
- Social media username, if you contact us through social platforms

3.2 Business and wholesale verification information

Because Lemurian Quartz mainly operates as a wholesale business, we may request information to verify whether you qualify for wholesale access, including:

- Business name
- Website
- Instagram or other social media profile
- VAT number, tax ID or business registration number
- Country of operation
- Type of business
- Reseller, shop, distributor, collector or professional buyer status
- Purchase intentions, approximate budget or product interests

We use this information to protect our business, verify legitimate wholesale buyers, prevent misuse of private prices or lots, and offer the most relevant commercial experience.

3.3 Order and transaction information

This may include:

- Products viewed, added to cart or purchased
- Order history
- Private payment links
- Live sale claims
- Open box orders
- Invoices and payment status
- Shipping preferences
- Returns, refunds, claims or order issues
- Communications related to your order

3.4 Payment information

Payments may be processed through Shopify, PayPal, payment gateways, banks or other external providers. We may receive limited payment-related information such as:

- Payment method
- Payment confirmation
- Transaction details
- Billing information
- Fraud prevention or verification information

We do not directly store full credit card numbers on our own systems. Payment data is processed by secure third-party payment providers according to their own security and privacy standards.

3.5 Communications with us

When you contact us, we may collect the information you provide in your message, including:

- Customer service inquiries
- Wholesale applications
- Order requests
- Product questions
- Shipping issues
- Photos or videos you send related to orders, claims or product requests
- Social media messages or comments
- Newsletter replies or campaign interactions

3.6 Technical and usage information

When you visit our website, certain information may be collected automatically, including:

- IP address
- Device type
- Browser type
- Operating system
- Pages visited
- Products viewed
- Cart activity
- Website interactions
- Referring website or campaign
- Approximate location based on technical data
- Cookies and similar tracking technologies

This information helps us operate, secure, improve and personalize the website.

4. How we collect personal information

We may collect personal information from the following sources:

- Directly from you when you provide it to us
- Automatically through our website, cookies and similar technologies
- From Shopify and other service providers that support our store
- From payment processors, shipping providers and fulfillment partners
- From marketing platforms such as Klaviyo, Meta/Instagram, Google or similar tools
- From social media platforms when you interact with us there
- From business partners, marketplaces or third-party platforms where legally permitted

5. Why we use your personal information

We use your personal information for the following purposes:

5.1 To provide our services and fulfill orders

We use your information to:

- Process purchases and payments
- Create and manage customer accounts
- Prepare invoices and order confirmations
- Pack and ship your order
- Provide tracking information
- Manage private payment links
- Handle open box orders, live sale claims or reserved products
- Respond to order-related questions
- Process returns, refunds or claims where applicable

The legal basis for this processing is usually the performance of a contract or steps taken before entering into a contract.

5.2 To verify wholesale customers

We may use your information to:

- Review wholesale applications
- Confirm whether you are a reseller, business, shop, distributor or professional buyer
- Protect private prices and wholesale lots
- Prevent fraud, impersonation, misuse of business information or unauthorized access
- Offer appropriate product recommendations based on your business profile

The legal basis may include performance of a contract, pre-contractual steps and our legitimate business interests.

5.3 To communicate with you

We may use your information to:

- Respond to your inquiries
- Send order updates
- Provide customer support
- Confirm payment or shipping details
- Follow up on pending invoices or reserved products
- Request additional information needed to complete an order
- Notify you about issues affecting your purchase

The legal basis may include performance of a contract, legitimate interests or consent, depending on the context.

5.4 To send marketing communications

If you subscribe to our newsletter, join our mailing list, interact with our campaigns or otherwise consent to receive marketing, we may use your information to send:

- New stock alerts
- Wholesale updates
- Product launches
- Live sale announcements
- Private offers
- Educational content about crystals and minerals
- Promotional campaigns
- Abandoned cart reminders, where legally permitted

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

The legal basis is usually your consent or, where permitted by law, our legitimate interest in communicating with existing customers about similar products or services.

5.5 To personalize and improve the shopping experience

We may use information about your interactions with our website to:

- Recommend relevant products
- Improve website navigation
- Understand customer preferences
- Analyze product performance
- Improve our product descriptions, photography, collections and campaigns
- Make our Shopify store easier to use

The legal basis may include consent, legitimate interests or contractual necessity, depending on the technology used and your location.

5.6 To protect our business and prevent fraud

We may use your information to:

- Detect suspicious activity
- Prevent fraudulent orders
- Protect customer accounts
- Verify payment and shipping information
- Prevent unauthorized access to private products or wholesale prices
- Enforce our policies
- Protect our rights, property, customers and business reputation

The legal basis is our legitimate interest in protecting the security and integrity of our business.

5.7 To comply with legal obligations

We may process personal information to:

- Maintain accounting and tax records
- Comply with invoicing obligations
- Respond to legal requests
- Cooperate with authorities when required
- Defend or enforce our legal rights
- Comply with customs, export, import, tax, consumer protection or data protection laws

The legal basis is compliance with legal obligations and, where applicable, our legitimate interests.

6. Cookies and similar technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, analyze website performance, personalize content, support checkout, prevent fraud and provide marketing or advertising features.

Some cookies are necessary for the website to function. Others may be used for analytics, personalization or advertising, depending on your consent choices and applicable law.

You can manage cookie preferences through the cookie banner or privacy settings available on the website, where applicable. You can also control cookies through your browser settings.

For more information, please review our Cookie Policy.

7. How we share personal information

We may share personal information with third parties when necessary to operate our business, provide our services, comply with legal obligations or protect our rights.

These third parties may include:

- Shopify, as our e-commerce platform
- Payment processors and payment gateways
- PayPal, banks or financial service providers
- DHL Express and other shipping or logistics providers
- Klaviyo or other email marketing platforms
- Meta/Instagram, Google or advertising platforms
- Analytics and website performance providers
- IT, hosting, security and cloud service providers
- Customer support or communication tools
- Accountants, tax advisors, lawyers and professional advisors
- Public authorities, customs agencies, courts or regulators where required by law
- Business affiliates or entities within our corporate or operational structure, where necessary

We only share information that is reasonably necessary for the relevant purpose.

8. Relationship with Shopify

Our store is powered by Shopify. Shopify provides the technology that allows us to operate the website, manage products, process orders, provide checkout services and support the shopping experience.

Information you submit through the website may be processed by Shopify and may be transferred to countries outside your country of residence.

Shopify may also process certain personal information to provide, improve, secure and enhance its services, including features connected to customer privacy, checkout, fraud prevention, analytics and personalized shopping experiences.

You can learn more about how Shopify handles personal information and privacy choices through Shopify’s Consumer Privacy Policy and Shopify Privacy Portal.

9. Marketing platforms and Klaviyo

We may use Klaviyo or similar email marketing platforms to manage newsletters, customer segmentation, abandoned cart reminders, product launches and promotional communications.

If you subscribe to our newsletter or marketing communications, we may process your name, email address, country, purchase history, browsing activity, cart activity, product interests and interaction with our emails.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in each email.

10. Social media and messaging platforms

If you interact with Lemurian Quartz through Instagram, WhatsApp, TikTok, Facebook, YouTube, RedNote or other social media platforms, those platforms may process your personal information according to their own privacy policies.

We may process the information you choose to share with us through those channels, including usernames, messages, comments, inquiries, order references, product interests or business verification details.

Please avoid sending highly sensitive information through social media or messaging platforms.

11. International transfers

Lemurian Quartz sells internationally and uses service providers that may process personal information in countries outside your country of residence, including outside the European Economic Area, the United Kingdom or Switzerland.

Where required, international transfers will be protected through appropriate safeguards, such as adequacy decisions, Standard Contractual Clauses or equivalent mechanisms recognized by applicable data protection law.

The European Commission recognizes Standard Contractual Clauses as one of the legal tools that may be used for international transfers of personal data outside the EEA. 

12. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

- Maintain your customer account
- Fulfill orders and provide customer service
- Keep accounting, tax and legal records
- Resolve disputes
- Prevent fraud
- Enforce our policies
- Maintain business records
- Comply with legal obligations

Order, invoicing and tax-related information may be retained for the periods required by applicable accounting and tax laws.

Marketing information is kept until you unsubscribe, withdraw consent or request deletion, unless we have another legal reason to retain it.

13. Security

We take reasonable technical, organizational and administrative measures to protect personal information from unauthorized access, misuse, loss, alteration or disclosure.

However, no method of transmission over the Internet or electronic storage is completely secure. For this reason, we cannot guarantee absolute security.

Please do not send highly sensitive or confidential information through unsecured channels, including social media direct messages.

14. Children’s privacy

Our website and services are not intended for children or minors.

We do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe that a child has provided us with personal information, please contact us so we can take appropriate steps to delete it.

15. Your privacy rights

Depending on where you live, you may have the right to:

- Request access to the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Request restriction of processing
- Object to certain processing activities
- Withdraw consent where processing is based on consent
- Request data portability
- Opt out of certain marketing or targeted advertising activities
- Lodge a complaint with a data protection authority

These rights are not absolute and may be subject to legal limitations, verification requirements or exceptions.

To exercise your rights, please contact us at quartzlemurian@gmail.com.

We may need to verify your identity before responding to your request. We will respond within the timeframe required by applicable law.

16. Rights for users in the European Economic Area, United Kingdom and Switzerland

If you are located in the European Economic Area, the United Kingdom or Switzerland, you may have additional rights under applicable data protection laws, including the right to object to processing, restrict processing, withdraw consent and lodge a complaint with your local supervisory authority.

For users in Spain, the competent data protection authority is the Agencia Española de Protección de Datos (AEPD).

17. Complaints

If you have any concerns about how we process your personal information, please contact us first at quartzlemurian@gmail.com so we can try to resolve the issue.

Depending on where you live, you may also have the right to file a complaint with your local data protection authority.

18. Third-party websites and links

Our website may contain links to third-party websites, platforms, payment services, shipping providers, marketplaces or social media pages.

We are not responsible for the privacy practices, security, content or policies of third-party websites or services. We recommend reviewing their privacy policies before providing any personal information.

19. Automated decision-making

We may use tools provided by Shopify, payment processors or fraud prevention services to help detect suspicious transactions, prevent fraud or protect the security of our store.

These tools may flag certain orders or activities for review. Where required by applicable law, you may have rights regarding decisions based solely on automated processing.

20. Business transfers

If Lemurian Quartz, ADAMA LIGHT S.L. or any part of the business is involved in a merger, acquisition, restructuring, sale of assets, financing, bankruptcy or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

21. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, legal obligations or services.

When we update this Privacy Policy, we will revise the “Last updated” date at the top of this page. Where required by law, we may provide additional notice.

22. Contact

If you have any questions about this Privacy Policy, our privacy practices or your personal data rights, please contact us at:

Email: quartzlemurian@gmail.com  
Website: www.lemurianquartzshop.com  
Instagram: @lemurian_quartz  

Legal owner: ADAMA LIGHT S.L.  
Registered address: Passeig del Born No. 27, 4º 3ª, Barcelona, Spain  

For the purposes of applicable data protection laws, ADAMA LIGHT S.L. is the data controller of your personal information.