Shipping Policy

Last updated: June 11, 2026

At Lemurian Quartz, every order is carefully packed and shipped worldwide through trusted international carriers. We currently ship all international orders via DHL Express, offering fast, reliable and fully tracked delivery.

We offer free DHL Express worldwide shipping on orders over $400 USD, valid for shipments up to 15 kg. Customers are responsible for import taxes, duties, customs charges, remote area surcharges and any additional fees required in the destination country. Shipping insurance is optional and strongly recommended for fragile or high-value orders.

Worldwide DHL Express Shipping

We offer FREE Worldwide DHL Express Shipping on all orders over $400 USD*.

*This offer is valid for shipments up to 15 kg. If an order exceeds 15 kg, the customer will be responsible for any additional shipping fees related to the excess weight, volume, remote area surcharges or special handling requirements.

Shipping promotions may vary depending on the order value, destination country, total weight, campaign, product type or specific commercial agreement. Lemurian Quartz reserves the right to modify or discontinue shipping promotions at any time.

Shipping method

All eligible orders are shipped via DHL Express, fully tracked and delivered worldwide.

Once your order has been dispatched, you will receive a tracking number so you can follow your shipment directly through DHL.

Estimated delivery times may vary depending on destination country, customs clearance, local delivery conditions, holidays, remote areas or circumstances beyond our control.

Order processing

Orders are prepared after payment has been received and confirmed.

Processing time may vary depending on the size of the order, the number of lots included, the packing requirements, pending shipping information or whether the order is part of a private sale, wholesale order, open box or live sale.

We take extra care when packing natural crystals and minerals, especially fragile formations, clusters, points, needles and high-value pieces.

Taxes, duties and customs fees

International customers are responsible for all import taxes, duties, customs charges, brokerage fees, handling fees, storage fees or any other local charges that may apply in the destination country.

These charges are not included in the product price or shipping promotion and are solely the customer’s responsibility.

Lemurian Quartz is not responsible for customs delays, inspections, additional charges, import restrictions, package holds, rejected shipments or local delivery issues caused by customs authorities, carriers or local regulations.

Please check your local import regulations before placing an order.

Remote area surcharges and special delivery fees

Some destinations may be classified by DHL as remote areas or may require additional delivery fees.

If a remote area surcharge, special handling fee or additional logistics cost applies, Lemurian Quartz may contact the customer before shipping the order.

When applicable, these extra fees are the responsibility of the customer unless otherwise agreed in writing.

Shipping insurance

Shipping insurance is optional but strongly recommended, especially for fragile, rare, high-value or wholesale orders.

Shipping fees do not include insurance by default.

If you would like to insure your shipment against breakage, loss or other carrier-covered risks, please notify us immediately after placing your order and before the package is shipped.

We will calculate the insurance cost directly through the DHL platform and confirm the additional amount with you before dispatch.

If insurance is requested, the insurance cost will be added to your final shipping fee or charged separately when applicable.

Damage, loss and carrier claims

We carefully pack every order using protective materials suitable for international shipping. However, once a package is handed to DHL or another carrier, transit handling, customs inspections and local delivery procedures are outside our direct control.

Lemurian Quartz is not responsible for damage, breakage, loss, delays or mishandling during transit if shipping insurance was not requested and paid before shipment.

If your shipment was insured, any claim must be processed according to DHL’s insurance procedure. Compensation will be issued only if the claim is reviewed and approved by the carrier.

Approval, rejection, amount and timing of any compensation are subject to DHL’s terms, investigation and final decision.

To support any claim, the customer must keep all packaging materials and provide clear photos and/or videos of:

• The outer box
• The shipping label
• The inner packaging
• The damaged item or items
• Any signs of customs inspection, repacking or carrier handling

Claims without sufficient evidence may not be accepted by the carrier.

Customs inspection and repacking

Customs authorities may open, inspect or repack international shipments.

Lemurian Quartz is not responsible for damage, missing items, delays or changes in packaging condition caused by customs inspection, government authorities, carrier handling or third-party repacking.

If your package appears to have been opened, inspected or repacked, please take photos and videos before removing all items from the box.

Incorrect address or failed delivery

Customers are responsible for providing complete and accurate shipping information, including full name, address, postal code, phone number, email address and any import information required in the destination country.

Lemurian Quartz is not responsible for delays, failed deliveries, returned packages, additional charges or lost shipments caused by incorrect, incomplete or outdated customer information.

If a shipment is returned due to incorrect address, failed delivery attempts, refusal to pay customs charges, lack of response to the carrier or failure to collect the package, any additional shipping, return, customs or storage costs will be the customer’s responsibility.

Tracking and delivery

All DHL Express shipments include tracking.

Once your order has been dispatched, you will receive a tracking number by email or through the communication channel used for your order.

It is the customer’s responsibility to monitor tracking updates and respond promptly to any DHL or customs request.

If DHL requires additional information, tax payment, import documentation or delivery confirmation, delays may occur if the customer does not respond in time.

Contact

For shipping questions, insurance requests or delivery issues, please contact us at:

Email: quartzlemurian@gmail.com
Website: www.lemurianquartzshop.com
Instagram: @lemurian_quartz